FAQ

PAYMENT

How do I pay for my order? Is it secure?
Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, Mastercard, Discover, American Express and Diners Club which adds another layer of protection. So all in, your order and your information is super secure!

SHIPPING

What are my shipping options?

We ship through USP priority (3-7 working days) after process your order. The shipping price ranges from a flat rate of $6or FREE for orders more than $75.

    How long will it take to receive my order?

    We ship to Puerto Rico and United States. 

    • For Puerto Rico and United States you should receive your order within 3-7 working days of placing it. 

    ORDERING

    What other alternative are there to place an order?

    Additional to place an order in our web page, you can made an order trough our FACEBOOK page. Send a text message with your information and the piece that you want. We help to you to complete the order with a personalized attention.

    What is this store's exchange policy?

    FOR MOST PRODUCTS: we offer a 15 days exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

    We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  If you have any doubt about the size or material, please contact us.

    My order hasn’t arrived yet, what do I do?

    If it is beyond the estimated shipping times since you have placed your order, just email us with your order number and we will start checking it ASAP.

    WARRANTY

    Our product and accesories does not have any warranty after use. Please follow the special care and instructions to maintain your pieces. Also, do not wet the jewelry (if not are stainless steel) or avoid if you cannot wear fashion jewelry. We offer warranty if the piece are damage before their use. 

     

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